Product Return Policy

 

All sales made through our website are subject to the terms and conditions outlined in this Product Return Policy. At Thérapie CPAP Outaouais, we are committed to refunding you, either in full or in part, for products that you return, subject to the conditions and timeframes specified in this section 14, except for products marked as "NON-REFUNDABLE," for which no refund will be offered.

Returning Other Products Purchased on the Website

Thérapie CPAP Outaouais allows you to return any product purchased on this website (other than CPAP machines) for a refund, within ten (10) days from the product’s billing date, provided that the product is unopened and returned in its original condition (unopened).

Thérapie CPAP Outaouais reserves the right to refuse a refund request at its sole discretion if the conditions for the return are not met. If all conditions for a refund are satisfied, Thérapie CPAP Outaouais will refund the amount you paid for the product. A $15 return processing fee will be deducted from the original cost, and the corresponding credit will be issued. Shipping fees are non-refundable.

If you require professional advice following the purchase of a mask on our site, we can offer a consultation for a fee of $50. No exchanges are allowed for any products purchased on the website (other than CPAP machines).

Steps for Returning a Product

To initiate a product return, you can contact our customer service team via email at info@boutiquetco.com. Our agents will work with you to determine the most appropriate return method based on your situation, either by postal return or a return directly at a service point.

If postal return is chosen, a Canada Post return label will be sent to you by email.

Please follow these steps:

  1. Before sealing the package, ensure all the items you wish to return are included.

  2. Print the return label and affix it to the package containing the items to be returned.

  3. A refund will be processed automatically to your original payment method within 3 to 5 business days after receiving your package at our warehouse.