ONLINE SALES TERMS AND CONDITIONS
Acceptance of Terms
These Terms and Conditions (the "Terms") constitute an agreement between you ("you" or the "Customer") and Thérapie CPAP Outaouais, located at 201-28 boul. du Mont-Bleu, Gatineau (Québec) Canada J8Z 1J1 ("we," "Thérapie CPAP Outaouais," or "BoutiqueTCO"), who is the owner and operator of the website at https://www.boutiquetco.com (the "Site"). The Site is intended for users who have reached the age of majority in their jurisdiction and who are capable of entering into contracts.
These Terms govern the purchase of Products from this Site. "Product(s)" refers to any items available for sale on the Site, including services offered.
By accessing the Site and using our services, you agree to these Terms and the Website Usage Terms and Privacy Policy, which are incorporated by reference herein. By submitting your order on this Site, you agree to these Terms, including the Website Usage Terms and the Privacy Policy, and you agree to comply with all applicable laws and regulations.
2. Warranties
Unless otherwise indicated for a specific model or manufacturer, the warranties outlined below apply to all products in the same category. To consult the warranty terms for specific Products, please refer to the table below:
| Category | Product | Warranty |
|---|---|---|
| Continuous Positive Airway Pressure (CPAP) Devices, including humidifiers | Resmed AirSense 10 (Autoset, Autoset for Her, Elite) | 36 months* *with the possibility of an additional 24 months on certain devices |
| Travel CPAP Devices | Resmed AirMini | 36 months |
| CPAP Masks and Mask Parts | All products by ResMed*, Philips Respironics, and Fisher & Paykel | 3 months |
| CPAP Accessories | Resmed, Philips Respironics, Fisher & Paykel | 3 months - 1 year based on accessory type |
*ResMed AirTouch bubbles are guaranteed for 1 month.
Under the manufacturer’s warranty, Thérapie CPAP Outaouais commits to exchanging or repairing defective products purchased from one of its authorized representatives during the applicable warranty period. If an exchange is necessary, we will attempt to replace the item with a new or certified refurbished product of equal quality and value, subject to availability from the manufacturer.
Product Description
At BoutiqueTCO, we strive for accuracy on the Site. However, we do not guarantee that product descriptions or other content on the Site are accurate, complete, reliable, updated, or error-free. If the product you receive does not match the product description on the Site, Thérapie CPAP Outaouais's liability is limited to refunding the product value, provided the product is returned to us in its original, unopened condition within 10 days from the date of purchase.
Errors on the Site
Thérapie CPAP Outaouais reserves the right to revoke any offer displayed on the Site, refuse or cancel any order, and correct any errors, inaccuracies, or omissions on the Site at any time without notice—even after an order has been placed and even if the order has been confirmed and/or your credit card has been charged. If your credit card has already been charged and the order is cancelled, Thérapie CPAP Outaouais will refund the full amount charged, via the original payment method.
Price Policy
Product prices may change without notice. The prices displayed on the Site are in Canadian dollars (CAD).
Sales Tax Policy
Thérapie CPAP Outaouais collects and remits sales tax as required by law.
Personal Use Sales
Products offered on the Site are intended for personal use only and not for resale.
Purchasing CPAP Treatment Devices
A valid medical prescription is required for the purchase of CPAP devices. The prescription must include:
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Your name and date of birth
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The type of device prescribed (fixed or variable)
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The pressure settings of the device
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The doctor's signature
If your medical prescription is not found in your customer file, we will contact you before shipping your order. Once we receive the prescription and validate the order, the device will be shipped via Canada Post.
Order Payment
You can pay for your orders on the Site using a recognized Canadian-issued credit card with a Canadian billing address. Credit cards are charged upon confirmation of your order on the Site, including all applicable taxes and shipping/handling fees.
Order Validation
Once you place an order on the Site, Thérapie CPAP Outaouais will verify the validity of the information you provided, including your payment method, billing address, and shipping address in Quebec. We will also verify the quantity and availability of the product. If required by law, we will verify that the necessary medical prescription for a specific product is on file.
Order Acceptance/Confirmation
You will receive an email confirmation for your order placed on the Site. However, receipt of this confirmation does not mean that Thérapie CPAP Outaouais accepts your order. Thérapie CPAP Outaouais reserves the right to accept or refuse your order for any reason after you place it.
Stock Availability
Thérapie CPAP Outaouais cannot guarantee the availability of the products on the Site. If a product is out of stock, we will inform you of the stock-out and provide you with options to either wait for the product to be restocked or cancel the order and receive a full refund.
Shipping Policy
Orders will not be shipped until all products in the order are ready for shipment. Orders may be shipped outside of Quebec at the discretion of Thérapie CPAP Outaouais. Shipping fees will apply to orders below $75 CAD before taxes. Orders of $75 CAD or more (before taxes) will qualify for free shipping.
Return Policy
Thérapie CPAP Outaouais offers a 10-day return policy for products purchased on the Site. To qualify for a refund, the product must be unopened and returned within 10 days in its original condition. Shipping fees are non-refundable. If you need a consultation after purchasing a mask, we can offer a paid consultation.
Promotions/Contests/Sales
Thérapie CPAP Outaouais reserves the right to cancel, modify, or restructure any promotions, sales, or contests without notice. Promotional codes are valid until the specified date or while supplies last. Promotional codes cannot be combined with other offers.
Limitation of Liability
Thérapie CPAP Outaouais makes no warranties regarding the medical outcomes of using products purchased on the Site. Only your healthcare provider can provide you with advice regarding the potential benefits and results of using these products.
Applicable Law
These Terms are governed and interpreted in accordance with the laws of the province of Quebec. Any disputes will be resolved in the courts of Quebec, under the jurisdiction of the Montreal District.
Contact Information
For any questions or comments, please contact us via email at info@boutiquetco.com.